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FAQs

Free Delivery on UK orders over £35, a small P&P of £1.75 on orders under this.  Order before 4pm and we despatch the same day (Monday - Friday).  International delivery is weight based - see this page.

How to Place an Order - for a step by step order guide please see this page.
 
Product Quality - We are 100% natural and additive free. You will not see the huge range of fillers, binders and colourants found in ordinary supplements. Good Manufacturing Practice (GMP) standards and innovative research and development means you can enjoy 100% pure and natural supplements.
 
Health Claims - We are passionate about the power of the right nutritional supplements, and their ability to promote all round health and vitality, but it should be noted that UK and EU legislation prohibits any medicinal claims such as the ability of supplements to prevent, treat or cure any form of disease.
 
Money Back Guarantee - we are totally committed to the highest possible levels of service and quality. We know you will be delighted with your purchase, but if for any reason you are unhappy, simply return within 30 days. State the reason for the return, include your contact details and we will make a full refund.   This is in addition to your statutory consumer rights including the right to cancel within 7 days after receiving goods under the Consumer Protection (Distance Selling) Regulations 2000.
 
Your Health - if you have questions about your health, nutritional programme or supplement choices, we are here to help. We have years of experience in the natural health and supplements industry, and can provide you with professional help and support. Please do Contact Us at any time.
 
Online Security - we offer totally secure online payments secured by Comodo. Also available is Express Checkout with your Paypal account, and you can also pay at their site with secure payments if you prefer. Total peace of mind.

American Express - we accept all major debit and credit cards, but Amex cannot be used either online with our payment partners, or by telephone.

VAT - all prices are inclusive of VAT. For customers outside of the EU, VAT will be deducted during checkout.

Delayed / Lost Parcels - the vast majority of our UK orders arrive the next day if ordered before 4pm. On rare occasions, Royal Mail items can get delayed.   We cannot refund or resend Royal Mail orders until 15 days have passed since the day of posting.   Within this time frame however, if an order has been delayed, we recommend you contact your local sorting office as especially in summer and Christmas periods, deliveries can be attempted but no card has been left.  If you have received a card, and have been unable to arrange redelivery / collection within 7 days, the parcel will be returned to us, and we will have this resent for you.
 
In many years of trading, and tens of thousands of parcels, there have been occasional lost parcels, once parcels are into the system, we have no control over them.  All UK orders over £100 in value are sent tracked and traced and require a signature.  Any claim regarding a lost parcel MUST be made within 30 days of the date of order.  If more than 30 days have elapsed, we cannot refund or resend an order, as we ourselves cannot instigate an investigation with Royal Mail or Parcelforce after this time.
 
Health Articles - you can find articles from the Seventh Wave Team at This Page and remember to sign up for the Free Newsletter to receive articles and special offers by email.
 
Country of Manufacture - All products (with the exceptions below) are manufactured in the UK to high pharmaceutical standards. Many inferior products are manfactured in for example in China and South America, imported in bulk, packaged in the UK, and declared as being "UK Made". Natur-Leaf and Zeolite are manufactured in America, again to pharmaceutical GMP standards. Zell Oxygen is manufactured in Germany by the Dr Wolz company (also GMP assured).
 
Privacy Policy - this site uses cookies in order to make your shopping experience as easy as possible. These are tiny files of data that are safely stored on your computer. You will need to have cookies turned on in order to use this site. You can do this by going to Tools / Internet Options / Privacy from within your browser.  Whilst you are visiting our site, we collect information about for example the type of browser you are using, operating system and your country in order that we can improve the shopping experience for our customers and be aware of changes in usage patterns.  You can opt not to allow cookies, but this will make shopping from the website difficult.  You can of course place orders by telephone.
 
Your personal details are only ever used to handle the processing of your order. If you choose to receive our newsletter, this will be sent to the email address you request us to use, no other details are stored about your personal details or order history. We respect your privacy, and are totally against Spam in any form. Your details will never be sold, rented or passed to a third party.
 
Currency - as a UK company, all prices are shown in £ sterling. For international customers, please note that when you reach our payment provider, Worldpay, you will be give the option to select your own currency, Paypal also shows the current exchange rate when you log in to your account.
 
Delays - We hold significant amounts of stock, but occasionally there can be a surge in sales of a particular product, and we may be unable to fulfil your order within our preferred next day policy. In the unusual event of this being the case, we will always contact you to let you know that there will be a short delay. If there are other items in your order, these will be despatched as normal.
 
Price Changes - Prices are subject to change, but we will always honour any price shown on the website. There may be occasions when printed price lists do not reflect the current pricing structure.

Currencies - all prices are displayed in British Pounds Sterling.  When checking out with Paypal Express, you will see your currency once logged into Paypal. 

Any other queries? We promise a same day response on emails during office hours, and do feel free to call at any time whether you have questions or you wish to place an order by telephone. Contact Page.
 
Why "Seventh Wave"? The Seventh Wave is a natural phenomenon. It travels further and with more energy than the six waves preceding it. It is the epitome of the harmony and synergy of nature, just like the truly natural and effective product range at Seventh Wave Supplements.
 
Trade Discounts - we do welcome genuine trade enquiries, please contact us for more information.
 
Affiliates - here are the details of our Health Affiliate Progamme.
 
Disclaimer: Nutritional supplements can make a vital contribution to your overall health, but should not be considered a replacement for a comprehensively healthy lifestyle. Appropriate Health Practitioners should always be consulted when suffering serious health conditions.

Free same day UK despatch on orders over £35 (£1.75 below)
International Rates Click here